Расписание Система дистанционного обучения Заявка на курс

Citrix XenApp and XenDesktop Helpdesk Support

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The Citrix XenApp and XenDesktop Helpdesk Support eLearning course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve end user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop environment.

Аудитория:

Helpdesk representatives that need to support XenDesktop 7 app and desktop users

Предварительная подготовка:

  • An understanding of server, desktop, and application virtualization concepts
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 e-Learning course
  • Take the free CXA-104 Citrix XenApp 7.6: Overview e-Learning course

По окончании курса слушатели будут знать:

  • Complete helpdesk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem

Содержание курса

1. Supporting XenApp and XenDesktop as a Helpdesk Representative

  • XenApp and XenDesktop Architecture
  • XenApp and XenDesktop Infrastructure
  • Helpdesk Overview

2. Configuring Citrix Receiver and Using Citrix StoreFront

  • Authenticating to a XenApp or XenDesktop Environment
  • Understanding Citrix Receiver
  • Navigating Receiver
  • Troubleshooting Receiver Issues

3. Researching Issues with Citrix Studio

  • Delegated Administration
  • Working with Machine Catalogs
  • Working with Delivery Groups
  • Understanding Citrix Policies
  • Understanding End-User Profiles
  • Troubleshooting Policies

4. Printing in a XenApp and XenDesktop Environment

  • Printing Concepts
  • Default Printing Behavior
  • Provisioning Printers
  • Citrix Universal Print Server and Printer Driver
  • Troubleshooting End-User Printing Issues

5. Resolving Issues Using Citrix Director

  • Citrix Director
  • Interacting with an End User
  • Resolving Issues for the End User
  • Monitoring with the Director Dashboard
  • Troubleshooting Director Issues