Расписание Система дистанционного обучения Заявка на курс

Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5

12-14 декабря

In this course, you will be introduced to concepts and troubleshooting strategies for XenApp and XenDesktop environments. You will learn the fundamental concepts behind the types of resources available from a XenApp or XenDesktop deployment, the communication requirements for each environment, and the process involved with accessing a resource from either environment.

You will be able to identify if an issue affects a general problem area and then break down the issue into a more specific cause. Some issues will be appropriate for the help desk to take action directly to solve. For other issues, the help desk may be required to identify and direct the issue to the appropriate team, such as XenApp or XenDesktop administrators, network administrators, application teams, or other. Hands-on lab exercises guide you through help desk tasks and prepare you to troubleshoot common issues encountered in XenApp and XenDesktop environments.


Help desk and support professionals equivalent to a tier 1 or tier 2 support level role that need to provide troubleshooting and support for XenApp and XenDesktop environments

Предварительная подготовка:

  • Basic knowledge of Microsoft Windows Server 2008 R2 environments, Active Directory, and group membership within Active Directory
  • Experience with basic client network connectivity

По окончании курса слушатели будут знать:

  • Identify components, communication, and services of Citrix XenApp 6.5
  • Identify components, communication, and services of Citrix XenDesktop 5.6
  • Use the different management consoles.
  • Use tools from Citrix for troubleshooting and diagnosing issues (qfarm, lbdiag, and Quick Launch)
  • Delegated administrator privileges for XenApp and XenDesktop
  • Various resource types available for XenApp and XenDesktop
  • Core architecture and communication requirements for the Citrix Receiver, Web Interface, and the XenApp/XenDesktop architecture
  • XenApp and XenDesktop logon process and cause for possible delays or issues
  • Process XenApp and XenDesktop policies
  • Apply Active Directory GPO's to sessions
  • View resultant set of policies using policy modeling and view configured policy settings
  • Route ICA session printing
  • Services and settings that affect printing
  • Web Interface and Secure Gateway communication processes
  • Manage sessions
  • Shadow users
  • Troubleshoot application issues, including seamless applications
  • Troubleshoot sessions and session connectivity issues
  • Troubleshoot streamed applications and sessions, including offline access to streamed applications
  • Troubleshoot policy issues
  • Troubleshoot common printing issues
  • Troubleshoot client to Web Interface communication issues
  • Troubleshoot Web Interface authentication and enumeration issues
  • Troubleshoot Secure Gateway

Содержание курса

1. Architecture Overview

  • XenApp Architecture
  • XenApp Communication and Launch Process
  • XenApp Management Consoles and Diagnostic Tools
  • XenDesktop Architecture
  • XenDesktop Communication and Launch Process
  • XenDesktop Management Consoles and Diagnostic Tools

2. User Experience

  • XenApp Published Applications and Desktops
  • XenDesktop Virtual Desktops and VM Hosted Apps
  • Combining XenApp and XenDesktop

3. Troubleshooting XenApp/XenDesktop

  • XenApp Session Startup Phases
  • XenDesktop Session Startup Phases

4. Troubleshooting Client Connectivity

  • Citrix Receiver
  • Web Interface
  • Access Gateway
  • Troubleshooting Client Connectivity Issues

5. Troubleshooting XenApp Sessions, Applications and Policies

  • Session Management
  • Troubleshooting Server Selection
  • Troubleshooting Session Issues
  • Troubleshooting Application Issues
  • HDX Policy and Policy Issues

6. Troubleshooting XenDesktop

  • Client Connectivity
  • Virtual Desktop Agent and Session Management
  • Troubleshooting XenDesktop and VDA Registrations

7. Troubleshooting Printing

  • Printer Types
  • Printer Provisioning
  • Printing Pathways
  • Printer Policies
  • Troubleshooting Printing